Horizons Clinical Research Center, LLC
Participant Comments
© Copyright 2007-2011 Horizons Clinical Research Center, LLC / All Rights Reserved
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The staff at Horizons Clinical Research Center, LLC prides itself on the care and treatment given each and every participant. The following comments by some of our current or past study participants attest to the effort made by the staff to treat each patient as a VIP.
“Everything was great! I felt comfortable and relaxed with all staff members.” Jessica “Thank you, thank you, thank you!! From the bottom of my heart. I came in here 24 weeks ago desperate, hopeless and miserable. Because of the help you have given me, the medications and the support, I have my life back. I feel 100% better. I don’t itch. I’m not embarrassed to wear certain clothing in public like sleeveless shirts or shorts. I have even gone back to the swimming pool without a t-shirt over my suit to cover my skin. Most importantly I have been able to get back to being the wife and mother my psoriasis wouldn’t allow me to be. I no longer itch an hurt so I can be active and participate in family activities. So again thank you for giving me my life back and giving back to my family their wife and mom!” Kellie “Very easy to participate. Diaries on-line very easy.” Linda “Everything and everyone was great! Elizabeth is so pleasant and professional, a joy to be around.” Kathleen “Isabel Arnold has been great to me and my needs. She has always returned my calls and taken care of my concerns.” Janice “I had lost my job which left me with no insurance. I had run out of medicine when I found this study. Thank you! The staff is exceptional! I have had a wonderful experience and will miss the staff. “ Linda “Staff was always very accommodating to my schedule. Being able to chart by phone and by computer was extremely useful.” Shelley “Everything was great!” Kyle “Participating in this research study has been a valuable experience and my condition has improved more than I ever thought possible. Thank you for the opportunity to let me participate in this study. I am so happy I found the solution to treating my acne.” Brittany “Everything was great! Isabel has been so fantastic throughout this whole experience!” Anne “Wonderful place with great results! Great people! Would come back again. I will tell everyone. My face looks great! It is a true blessing. Great doctors and staff! I like you, for making me feel wonderful and pretty again. God bless you all!” Sophia “Horizons did a great job, especially in accommodating scheduling early so I didn’t miss work.” Sondra “Staff was very nice.” Taylor “It was great how you were able to be flexible around my schedule. I did not have to wait too long ever!” Jennifer “You have a great research team!” Stefanie “Lucia was always friendly and on time. She always reminded me of my appointments and was very flexible in her scheduling times which made it convenient for me.” Kelly “I had a good experience with the study and staff.” Mary “I would like to thank the staff for being so helpful and caring during the research. It was greatly appreciated!” Angel “Lucia always saw me on time. The coordinator, doctors and all the staff were professional about everything. Everyone took good care of me while on the study.” Pearly “Study coordinator and her care exceeded expectations.” David “It has really improved my acne and I am very grateful!” Kuumomi “Experience was very positive. Psoriasis condition improved. Study coordinator was great as well as other staff and Doctor.” Roger “The overall service and quality was phenomenal! Krysten “Really did a great job!. This was a very good study for my skin type. Thank you for confirming the appointments.” Amy “The experience was great! Everyone was very nice and helpful during my study.” Myranda “Everything has been great and has taught me a lot, not only about myself but also about controlling what I eat and how I eat, to keep the blood sugar under control.” Charles “It was wonderful being treated like a ‘team member’. Horizons Clinical Research Center is a great place with friendly faces who really have a passion for what they do!” Euell “My experience here was great! I don’t have any complaints. Everyone was really nice to me. This research and the people that helped me through it were great!” Sonia
suggestions. I’m looking forward to seeing my final results and just want to thank Isabel & Dr. Kerr for all of your wonderful help & support!” Anna
“Everything is running smoothly in my eyes so I have no suggestions, but keep up the good work. Erika was a wonderful coordinator! Very kind hearted and always welcoming. Thanks to all of you for your kindness.” Ivan “Everyone was very friendly and professional. “ Sean “Everything went perfectly!” Max “Some of my face is smoother than it’s ever been before. I love it (the study). I’ve been telling everyone at work that they should try it. I think it’s great how it’s really helped me out. Thank you!” Nicole “I would love to participate again in a study. Everything was great!” Tatiana “The staff here was great! I really want to thank the staff for this great opportunity. Everyone here was helpful and I’ m really going to miss the staff. If there are any more studies feel free to call.” She would highly recommend participating in a study at Horizons “because my face has improved so much and the staff here was extremely nice, caring, respectful.” Shahila “I can’t think of anything else to enhance my experience, all staff are very pleasant and appointment dates and times are extremely flexible.” Colton “Everything was great!” Janet “The only thing I would have liked better was the location. Closer to home. But I’m not complaining. I would drive out here over and over again if I had to. This experience felt nothing like a doctor’s visit or formal experiment. I had fun and looked forward to coming to my appts. I never felt scared or embarrassed to ask questions. I’m going to miss seeing Ms. Isabel!” Mary “Everything was Great! My study coordinator Lucia Medina was Great! I will miss our visits, always making me feel special and welcome.” Ronda “Everyone I worked with went out of their way to be patient and make sure I understood everything about my study. Isabel Arnold and the dermatologist (don’t remember name – sorry!) made sure I knew everything I could expect. I questioned them about the informed consent form and I thought their responses were intelligent and sincere.” “Psoriasis is horrible and embarrassing. But I was always treated with kindness and respect! I felt completely comfortable discussing my condition during every appointment. This has been a wonderful experience! I am grateful to have had 4 months psoriasis free. I was very impressed with everyone’s professionalism, thoroughness, and personal touch. I would recommend this experience highly for all the reasons I explain in my comments above. Wonderful – thank you!” Candace “I was so pleased in working with everyone. Thank you to everyone! I have not felt this good in 8 years!” Melissa “All aspects of the study were handled very professionally. Thank you.” T.W. “The study was excellent! The entire staff at Horizons is awesome!” Angelo “Everyone I’ve come in contact with were extremely pleasant, friendly and genuinely happy to be involved. Coming into the study I really didn’t have any expectations but I was overwhelmed with the professionalism and genuine commitment by all staff members.” Tristzette “Very professional and efficient staff!” Lori “Great friendly staff always made me feel welcome. The whole experience from start to finish has been great! Staff, doctors, and everyone makes it feel like you are a member of the family.” Wayne “My whole experience has been great!” Matthew “Everyone was great, especially Erika! I really appreciated the thoroughness and the phone calls I received regarding reminders or changes to my appointments. This was the first study I was involved in of any kind and I was very impressed with the politeness and professionalism I received during the study. “ Arthur “Everyone was very helpful and showed respect and courtesy throughout the study.” Sandra “I really like everyone here, they are extraordinary and excellent at their jobs. Keep up the great work and fantastic friendly attitudes of all your staff!” Kerry “Thanks for helping me, to all staff members!” Irene “I have very much enjoyed my short experience I have had here. The study was closed early so I was unable to complete my part. Everyone here was very helpful. Made me feel very comfortable. I hope the study opens back up so I can join this research clinic again. Thank you very much! Isabel was a joy to be around! “ Donna “The staff was very personable and professional at all times.” Rayann “Isabel was absolutely wonderful! Very knowledgeable, sincere, and professional.” Jill “ I think everything is great!” Abbegail “I really don’t see how it could have been improved, it was great! They worked around my needs to help get done what needed to be done.” Rebecca “I would definitely participate in a study at HCRC again.” Julie “The experience was phenomenal! Every member of the staff did an exceptional job.” Shawn “I really enjoyed being a participant in this study. The enthusiasm and professionalism of the entire staff made me feel as though I was part of the team. Thank you!” Sandra “Everyone was very courteous, professional and empathetic.” Denise
"I feel I was treated exceptionally well in all areas. The staff here is excellent!" Angelo " I liked the people working at this clinic. They were professional and friendly. It was a pleasure to be a part of their team work. Everything was great!" Irina "I thought it was great, appointments were always available at convenient times and the staff were great!" Sarah "Isabel Arnold, RN is a true professional and a total asset to this clinical research center. She was a total delight to work with! The entire experience was First Class! I always felt very comfortable and was given great care! My compliments to the staff and clinic." Nancy
"Everything went excellent! I wish more people would get involved with these studies. It would help millions of people." Thomas "I felt I was treated with the utmost respect and I enjoyed this experience to participate in the research study. I also feel I have benefited." Colleen "Excellent staff with professional delivery. Flexible with appointment times. I have been involved in other studies and this care has been excellent!" Joan
"I came in with a lot of doubt towards the treatment but am leaving very impressed.” Lindsay
treatments at current costs.” Alan “HCRC and the staff are incredibly competent and I would recommend their facility to anyone.” Joan "Elizabeth has been such a joy. I appreciate the way she kept things calm and comfortable, even the blood draw!" Sandy “The medication really helped me. I hope it reaches the market soon.” Gloria “The staff accommodated my schedule at every change. This service is hard to find. Whatever was used in this study cleared up most of my acne. Nothing else has worked thus far.” Martin “My participation in this study has been very important to me. My condition has improved and I hope that this medicine helps everyone with this same type of affliction. My heartfelt appreciation to Isabel and to all who work at Horizons.” Beatriz “The staff was great! Everything ran smoothly and every time I had a question it was answered right away.” Porscha “I have received very good care. Everyone has been very concerned about me. This is the second study that I have participated in with Horizons and I would absolutely participate in another one.” Tatia “Thank you for the opportunity to participate and your wonderful care!” David “I thought the experience was great and I appreciated the patience of everyone.” Ruth
"I feel the medication was effective in treating my condition. Please contact me for future studies." Roger
“I thought all visits and examinations were planned, and scheduled very well. This facility has a relaxed peaceful environment and I was treated with friendly courtesy.” Edward
surprises and communication was timely." Timothy
"Staff was very knowledgeable. Throughout the visits I always asked questions and the staff was happy to answer them. I never had to wait more than a minute or two in the waiting room. My time is valuable and I appreciated not having to sit and wait." Linda "I was very pleased with the manner in which every aspect of the study was handled, especially adhering to the schedule, so my time was not wasted." Kenneth "This was my first clinical study and the experience was very satisfying and knowledgeable for me. My blood pressure has never been this low. I haven't felt this energized and vibrant in years. I am almost sad it has to end. The atmosphere was friendly and I felt welcomed at all times. The staff made me feel that my participation and feed back were important to this research." Monica "Everything was well organized and professional." Peter "Very friendly and professional! Isabel is wonderful! Thank you! My condition has improved. Thanks for the opportunity, appreciate it!" Daniel "Isabel is terrific, very pleasant, very professional, very efficient!" Pearl "The only problem I had was finding the building the first day. After that it was fine. Staff very helpful and friendly. I was comfortable here." John "The study conducted was very professional in every way. The medication worked wonders! I am very pleased at the results and asked my personal doctor if she could prescribe the medication for me." Eugene |
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